Privacy Policy

The Trustee for OZ Clean Commercial Trust (“we”, “us”, or “our”)

Last Updated: 19/06/2026

1. About This Policy

This privacy policy explains how OZ Clean Commercial collects, uses, stores, and protects personal information from our customers, clients, and website users. We are committed to protecting your privacy and complying with the Australian Privacy Act 1988.


2. What Personal Information We Collect

We collect information necessary to provide cleaning services, including:

  • Contact details
  • Name, address, phone number, email
  • Property details
  • Cleaning location, access instructions, alarm codes, lockbox codes
  • Payment information
  • Credit card details, billing address (processed securely via payment processor)
  • Service preferences
  • Cleaning frequency, specific requests
  • Website data
  • Cookies, IP address

We do not collect sensitive information like race, religion, health data, or criminal records unless explicitly required and agreed upon.


3. How We Use Your Information

We use your personal information to:

  • Provide and manage cleaning services
  • Process payments and issue invoices
  • Communicate about bookings, changes, or service updates
  • Respond to customer inquiries or complaints
  • Maintain business records for legal/tax purposes
  • Improve our services (where appropriate)


4. Who We Share Information With

We may share your information with:

  • Our cleaning staff (only necessary access details like address and alarm codes)
  • Payment processors (e.g., Square, PayPal) – they handle payment data securely
  • Booking/scheduling software
  • Legal or government authorities if required by law

We do not sell your personal information to third parties.


5. How We Protect Your Information

We take reasonable steps to protect your data, including, but not limited to:

  • Password-protecting client files and devices
  • Sharing alarm/access codes only with assigned cleaners
  • Not storing codes in plain-text messages
  • Using secure payment processors (we don’t store full credit card details)
  • Implementing data breach procedures


6. How Long We Keep Your Information

We retain personal information for:

  • Active clients: Until you cancel service and request deletion
  • Payment/billing records: 7 years (for tax/legal compliance)
  • Website cookies: As per our cookie policy (if applicable)

You may request deletion of your data (subject to legal retention requirements).


7. Your Privacy Rights

Under Australian law, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data (where no legal obligation to retain)
  • Opt out of marketing communications
  • Make a privacy complaint

Contact us at ozcleancom@outlook.com  or 0478 38 7066 to exercise these rights.


8. Cookies

Our website uses cookies to enhance functionality. You can disable cookies in your browser, but this may limit website features.


9. Privacy Complaints

If you believe we’ve breached your privacy:

  1. Contact us at ozcleancom@outlook.com
  2. We will respond within 30 days
  3. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC): oaic.gov.au


10. Policy Updates

We may update this policy occasionally. The updated version will be posted on our website with a new “Last Updated” date.


11. Contact Us

OZ Clean Commercial
Address: Emerald, QLD 4720
Phone: 0478 38 7066
Email: ozcleancom@outlook.com
Website: www.ozcleancom.com.au